Emotional Intelligence

Emotional Intelligence

The following is excerpted/summarized from Daniel Goleman’s books: “Emotional Intelligenc”e (Bantam, 1995) and “Working with Emotional Intelligence” (Bantam, 1998).

When I compared star performers with average ones in senior leadership positions, nearly 90% of the difference in their profiles was attributable to emotional intelligence factors rather than cognitive abilities.
Daniel Goleman


– the ability to recognize and understand your moods, emotions, and drives, as well as their effect on others
Characteristics: self-confidence, realistic selfassessment, self-deprecating sense of humor

– the ability to control or redirect disruptive impulses and moods
– the propensity to suspend judgment to think before acting
Characteristics: trustworthiness and integrity, comfort with ambiguity, openness to change

– a passion to work for reasons that go beyond money or status
– a propensity to pursue goals with energy and persistence
Characteristics: strong drive to achieve, optimism, even in the face of failure, organizational commitment

– the ability to understand the emotional makeup of other people
– skill in treating people according to their emotional reactions
Characteristics: expertise in building and retaining talent, cross-cultural sensitivity, service to clients and customers

Social Skill
– proficiency in managing relationships and building networks
– an ability to find common ground and build rapport Characteristics: effectiveness in leading change, persuasiveness, expertise in building and leading team

Author information: Ian Johnson

As a manager, chief executive, owner operator and consultant, Ian has actively participated in exploring every opportunity to exceed the expectation of the visitor.
All of this hands-on business experience has led to a passion for interpretation, storytelling and cultural communication.
How do we make our visitors: Love what we love just as much as we do? Have our passion matter as much to them as it does to us?
And be inspired to care about what we care about? Ian has most recently been training lecturers and guides in the polar regions, has tertiary qualifications in Adult Education, Graphic Design and Sports Coaching, and is the licensed owner of the TORE™ Interpretive methodology in New Zealand.

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